Christmas 2019 opening times

Find out more information on working hours and sample turnaround at NWSS over the festive period.

With the festive season approaching, Northumbrian Water Scientific Services would like to make our customers aware of the sample delivery and reporting dates for before and after Christmas and into the New Year.

Sample turnarounds during this time for standard Inorganic, Organic & Micro analysis will be as follows:

(Dioxins, Organotins, Legionella and any subcontracted analysis have 15 working day turnarounds)

To ensure samples are analysed within stability time:

• Samples requiring BOD analysis should be received no later than 18/12/2019
• Taste and Odour samples for Hanningfield and Horsley to be received by no later than 18/12/2019 before 12pm
• Legionella, Pseudomonas & Algae analysis for our Hanningfield Laboratory should be received no later than 19/12/2019 before 12pm and for Horsley Laboratory 16/12/2019 before 12pm
• Any analysis that requires subcontracting should be received no later than 17/12/2019 if the analysis is required to be analysed within stability – this currently includes VOC’s due to ongoing instrument issues in house

Normal sample submission will resume 02/01/2020.

Our office/laboratory hours during this time will be:

To ensure sample stability is not compromised during this period, please where possible refrain from submitting time critical samples as stability of samples during this time cannot be guaranteed and results may be indicative.

If you intend on submitting large batches of samples during this period please contact the team to advise of batch sizes and also date of submission.

If you require further information regarding sample stability please contact us via email on nwss.customer@nwl.co.uk or by phone on 0333 3214932.

We′d like to take this opportunity to thank you for your continued custom and to wish you a Happy Christmas and a Prosperous New Year!