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Implications of the coronavirus pandemic for your analytical and / or sampling work –          23rd March 2020

Given the developing situation with regard to the coronavirus pandemic we would like to update you on the implications for your analytical and / or sampling work.


We are keen to do our part to reduce transmission of coronavirus amongst the wider population and to protect our employees from unnecessary contact. As a Water Undertaker we also have wider public health responsibilities that we must meet.


At the moment our laboratories are operating normally but we will advise you if this situation changes. As with everyone, our situation is fluid as we look to follow government advice over self-isolation. As a precautionary measure we are therefore unable to commit to taking on significant new bodies of work while we monitor developments. We are also taking steps to reduce the volume of incoming commercial work to protect our available capacity and resources. If the situation deteriorates significantly then it is possible that we may have to restrict our workload further. 


At present, our commercial sampling capabilities are limited and under daily review as we focus on supporting our own regulatory work.


Before submitting your work to our laboratories please contact the Laboratory Customer Team on or

0191 296 8366 to confirm the current situation. 


For those who deliver their samples directly to our sites please do not attend if you or anyone you have recently interacted with displays symptoms of COVID-19 infection. Also, if anybody who has attended one of our sites subsequently falls ill then please advise us immediately. 


If you do deliver samples to us then please follow all specific on-site guidance which will include a ‘one in - one out’ system to minimise inter-personal contact, maintenance of suitable social distance (at least 6 feet) and the use of hand sanitiser gels as provided. 


You will appreciate that due to the fluidity of the situation we are keeping our plans under regular review and we will keep of informed if the situation changes significantly. 


If you have any queries regarding this matter please be assured that the Laboratory Customer Team are available to help you. The team are working from home to help limit social contacts but they are available as usual through


Thank you for your assistance and understanding in this matter.



Telephone: 0191 296 8366 / 0870 320 4567


We are open to take calls 9am-5pm Monday to Friday

Call Costs - Standard network charges apply however charges from some networks or mobile phones may vary. Calls may be monitored or recorded in order to improve service quality and for staff training.


Fax: 0191 296 8535




A member of the Customer Team based at Howdon will respond to your email between 9am-5pm Monday to Friday.


Addresses and location maps for our laboratories are detailed below:


Northumberland Dock Road
NE28 0QD


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Horsley Laboratory
Newcastle upon Tyne
NE15 0PE


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Chelmsford Laboratory
South Hanningfield
Chelmsford, Essex


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