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Coronavirus update 24th August 2020

We last updated you on the 9th July regarding the progress of our laboratories back towards full function. 

 

As previously reported, our Horsley and Hanningfield laboratories have been operating as normal since mid-July.

 

We are pleased to report that our Howdon Laboratory has now also returned to full function from Monday 24th August 2020. 

 

Please note that if you visit our sites you will still be required to follow the on-site coronavirus control measures that are in place. 

 

We’d like to take this opportunity to thank you for the co-operation that you have shown throughout this time and we look forward to helping you with your sampling and analytical needs into the future.   

 

If you have work that you’d like to submit please contact our Laboratory Customer Team on 0191 296 8366 or email nwss.customer@nwl.co.uk 

 

In line with government guidance the team are currently working from home to help limit social contacts but they will be happy to help you from 9am to 5pm every weekday.

 

 

 

Telephone: 0191 296 8366 / 0870 320 4567

 

We are open to take calls 9am-5pm Monday to Friday

Call Costs - Standard network charges apply however charges from some networks or mobile phones may vary. Calls may be monitored or recorded in order to improve service quality and for staff training.

 

Fax: 0191 296 8535

 

Email: nwss.customer@nwl.co.uk 

 

A member of the Customer Team based at Howdon will respond to your email between 9am-5pm Monday to Friday.

 

Addresses and location maps for our laboratories are detailed below:

Howdon

Northumberland Dock Road
Howdon
Wallsend
NE28 0QD

 

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Horsley

Horsley Laboratory
Horsley
Newcastle upon Tyne
NE15 0PE

 

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Hanningfield

Chelmsford Laboratory
South Hanningfield
Chelmsford, Essex
CM3 8HS

 

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