Contact us
Coronavirus update - 1 January 2022

We are pleased to report that our three laboratories are operating normally.


Please note that if you visit our sites you are still required to follow the on-site coronavirus control measures that are in place. 


We’d like to take this opportunity to thank you for the co-operation that you have shown throughout this time and we look forward to helping you with your sampling and analytical needs into the future.   


If you have work that you’d like to submit, please contact our Laboratory Customer Team on 0191 296 8366 or email


In line with government guidance the team continue to work from home to help limit social contacts, but they will be happy to help you from 9am to 5pm every weekday.


Telephone: 0191 296 8366


We are open to take calls 9am-5pm Monday to Friday

Call Costs - Standard network charges apply however charges from some networks or mobile phones may vary. Calls may be monitored or recorded in order to improve service quality and for staff training.


Fax: 0191 296 8535




A member of the Customer Team based at Howdon will respond to your email between 9am-5pm Monday to Friday.


Addresses and location maps for our laboratories are detailed below:


Northumberland Dock Road
NE28 0QD


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Horsley Laboratory
Newcastle upon Tyne
NE15 0PE


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Chelmsford Laboratory
South Hanningfield
Chelmsford, Essex


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