Customer information
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Customer information

On these pages you’ll find a selection of information that you’ll find useful when working with us.

In this section

Submitting samples

How to correctly submit your samples to our laboratories

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Health and Safety policy

Protecting our staff and providing a safe environment

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Terms and conditions

Terms and Conditions of Supply

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PWS sampling training

A series of training videos to help local authorities improve their potable water sampling technique

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Courier policy

The importance of selecting a reliable courier service

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News

Find out what we’ve been up to by reading our latest news releases and updates

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How to get in touch

Contact us