Coronavirus update 9th July 2020

During the coronavirus pandemic we have balanced our responsibilities to commercial clients with our responsibilities as a water undertaker, supporting Northumbrian Water and Essex & Suffolk Water’s vital work. 

To achieve this, we implemented significant changes to our usual working practices at our laboratories, including the introduction of split shifts and extended working patterns to separate our laboratory teams.

We are now pleased to announce that our laboratories will return to normal on the following dates:

• Horsley Laboratory – Monday 13/7/20
• Hanningfield Laboratory – Monday 20/7/20
• Howdon Laboratory – to be advised.

Please note that if you visit our sites you will still be required to follow the on-site coronavirus control measures that are in place. 

We’d like to take this opportunity to thank you for the co-operation that you have shown throughout this time and we look forward to helping you with your sampling and analytical needs into the future.   

If you have work that you’d like to submit please contact our Laboratory Customer Team on 0191 296 8366 or email nwss.customer@nwl.co.uk 

In line with government guidance the team are currently working from home to help limit social contacts but they will be happy to help you from 9am to 5pm every weekday.