2018 Customer Satisfaction Survey Results

22 February 2019

We are pleased to share the results of our 2018 Customer Satisfaction Survey with you, the results of the survey were very positive with the following noteworthy headlines:

  • 99% rated themselves ′satisfied′ through ′delighted′ for overall satisfaction with our service, maintaining a 97% - 99% record over the past six years
  • 100% would use us again
  • 96% would recommend us to others
  • 100% rated themselves ′satisfied′ through ′delighted′ with our staff friendliness and knowledge
  • 96% rated themselves ′satisfied′ through ′delighted′ with our ease of contact and speed of response
  • 98% rated themselves as ′satisfied′ though ′delighted′ for turnaround times
  • 98% rated themselves as ′satisfied′ through ′delighted′ with our value for money
  • These results are very rewarding and they reflect the efforts being made by all of our staff to maintain our high levels of customer satisfaction.

    If you would like to discuss any aspects of our services, or provide feedback on how you would like to see further improvement, please contact us and we’ll be happy to help.

    Latest News