2015 Customer Satisfaction Survey Results

23 February 2016

In November last year we distributed our 2015 Customer Satisfaction Survey, which ran until January and we are pleased to share these results with you.

The results of the survey were very positive with the following noteworthy headlines:

  • 99% of respondents rated themselves as ‘satisfied’ through ‘delighted’ for overall satisfaction with our service (98% in 2014, 97% in 2013)
  • 100% of respondents would use us again
  • 99% of respondents would recommend us to others
  • 99 – 100% of respondents rated themselves as ‘satisfied’ through ‘delighted’ for most individual questions (ease of contact, speed of response, staff knowledge, staff friendliness etc.)
  • 97% of respondents rated themselves as ‘satisfied’ though ‘delighted’ for our analytical turnaround
  • 100% of respondents who answered the question were ‘satisfied’ through ‘delighted’ with our value for money
  • These results are very rewarding and they reflect the efforts being made by all of our staff to improve our levels of customer satisfaction.

    If you would like to discuss any aspects of our services, or provide feedback on how you would like to see further improvement, please contact us and we’ll be happy to help.

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