Customer information

Information for our customers

Customer information

On these pages you’ll find a selection of information that you’ll find useful when working with us.

Here you′ll learn about the best way to submit your samples, including guidance on how to complete your paperwork and how to avoid your samples being classed as ′deviating′. You′ll also find guidance on how to select suitable courier options and how to check that your samples have been correctly registered at our laboratories.

We intend to add to these pages over the coming months so we can help our customers get the best from our services. We′re currently working on some video guides that will supplement this written information. If there is anything that you′d like to see covered please contact us and we′ll be happy to consider covering it.