Contact us

How to get in touch

Contact us

Telephone: 0191 296 8366 / 0870 320 4567
Fax: 0191 296 8535
Email: nwss.customer@nwl.co.uk
Addresses and location maps for our laboratories are detailed below:
Northumberland Dock Road
Howdon
Wallsend
NE28 0QD
Horsley Laboratory
Horsley
Newcastle upon Tyne
NE15 0PE
Chelmsford Laboratory
South Hanningfield
Chelmsford, Essex
CM3 8HS
By phone

Call 0191 296 8366 /
0870 320 4567

We are open to take calls 9am-5pm Monday to Friday.

Call Costs - Standard network charges apply however charges from some networks or mobile phones may vary. Calls may be monitored or recorded in order to improve service quality and for staff training.

By email

nwss.customer@nwl.co.uk

A member of the Customer Team based at Howdon will respond to your email between 9am-5pm Monday to Friday.