About us

Our staff

Meet the Customer Team

Manager

Name: Jonathan Kenefec
Position held: Laboratory Customer Manager
Overview of current role: Responsible for the management of the Laboratory Customer Team, a team dedicated to all aspects of laboratory customer service for commercial clients.
Responsible for developing and delivering the commercial strategy for Northumbrian Water Scientific Services.
Past experience / career in brief:

Educational Qualifications:
BSc (Hons) Applied Biology

• Extensive experience of developing customer service protocols in the laboratory industry
• Extensive experience of managing client projects
• 16 years experience with the laboratory customer team
• 12 years management experience
• 3 years experience managing IS based projects
• 10 years experience in microbiology and inorganic chemistry laboratories

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Contact: T: 0191 2968536
M: 07866 841623
E: jonathan.kenefec@nwl.co.uk

Team Leaders

Name: Mark Weatheritt
Position held: Laboratory Customer Team Leader
Overview of current role: Responsible for the management and motivation of a team who provide administrative support for internal & external customers.
Past experience / career in brief:

Educational Qualifications:
NVQ Level 3 in Science

• 12 years supervisory experience
• 17 years experience working in UKAS / ISO accredited laboratories
• Extensive experience in managing client projects
• Extensive experience in DWI compliance water supply sampling, analysis & reporting, including private water supplies
• 10 years working in cGMP and MHRA testing

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Contact: T: 0191 2968556
M: 07808 786753
E: mark.weatheritt@nwl.co.uk

 

Name: Chris Young
Position held: Laboratory Customer Team Leader
Overview of current role: Responsible for the supervision and motivation of a team of Contracts Officers dealing with commercial clients of the NWSS laboratories. The Customer Team provides quotations, reports and invoices to clients for a wide range of sample matrices.
Past experience / career in brief:

• 25 year experience working for ISO / UKAS accredited laboratories
• Potable & waste water sampling and analysis, for internal & commercial clients
• Extensive project management experience for large clients including potable and waste water regulatory samples
• 12 years supervisory experience
• 16 years experience as an employee representative, representing staff views at company meetings, staff grievances and disciplinary hearings

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Contact: T: 0191 2968539
M: 07790 945640
E: chris.young@nwl.co.uk

Contracts Officers

Contracts officers are responsible for routine day to day interactions with our commercial customers. When you contact us it is most likely a Contracts Officers who will deal with your enquiry. Our Contracts Officers are experienced and professional project managers. All have extensive project management experience across a broad of services including potable waters, wastewaters, air emissions, and solids.

Name: Mark Allan
Position held: Contracts Officer
Overview of current role: Responsible for the management of analytical projects for commercial customers. Conversant with analytical work for a number of sample matrix types and across a variety of regulatory frameworks. Manage all aspects of customer interaction from first query through to customer aftercare.
Mark’s IS skills are used to develop bespoke performance reports and to assist with our marketing activities (including assistance with developing and maintaining this website).
Past experience / career in brief:

Educational Qualifications:
Currently studying part-time for a degree in IT with the Open University.
3 x A-Levels, 2 x AS Levels, 11 x GCSE′s

• 4 years experience as an Administration Assistant in an analytical environment
• 1 years experience of analytical project management
• Advanced Business Objects user
• Degree level chemistry studied but left to pursue career and part-time study as above

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Contact: T: 0191 2968557
M: 07790 390802
E: nwss.customer@nwl.co.uk / mark.allan@nwl.co.uk *
* To ensure prompt attention please use group e-mail in preference to named individuals.

 

 

Name: Nicola Hewison
Position held: Contracts Officer
Overview of current role: Responsible for the management of analytical projects for commercial customers. Conversant with analytical work for a number of sample matrix types and across a variety of regulatory frameworks. Manage all aspects of customer interaction from first query through to customer aftercare.
Past experience / career in brief:

Educational Qualifications:
NVQ Business Administration Level 2
Communication Skills (word power) Foundation Level

• 10 years experience of analytical project management
• 23 years experience working in scientific environment, including:
- 12 years experience in potable water & wastewater laboratory
- 11 years experience working in a manufacturing R&D laboratory

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Contact: T: 0191 2968335
M: -
E: nwss.customer@nwl.co.uk / nicola.hewison@nwl.co.uk *
* To ensure prompt attention please use group e-mail in preference to named individuals.

 

Name: David Innes
Position held: Contracts Officer
Overview of current role: Responsible for the management of analytical projects for commercial customers. Conversant with analytical work for a number of sample matrix types and across a variety of regulatory frameworks. Manage all aspects of customer interaction from first query through to customer aftercare.
Past experience / career in brief:

Educational Qualifications:
HNC in Business Information Technology

• 15 years experience of analytical project management
• 4 years experience in laboratory sample reception department

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Contact: T: 0191 2968508
M: 07817 238989
E: nwss.customer@nwl.co.uk / david.innes@nwl.co.uk *
* To ensure prompt attention please use group e-mail in preference to named individuals.

 

Name: Ian Maxwell
Position held: Contracts Officer
Overview of current role: Ian provides IS support to the Laboratory Customer and wider Laboratory teams. He is frequently involved in developing bespoke performance monitoring and improvement reports. He also provides support to the marketing activities of the Laboratory Customer Team.
Past experience / career in brief:

• Advanced Business Objects user
• 10 years experience of analytical project management

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Contact: T: 01268 664065
M: -
E: nwss.customer@nwl.co.uk / ian.maxwell@nwl.co.uk *
* To ensure prompt attention please use group e-mail in preference to named individuals.

 

Name: Anthony Moad
Position held: Contracts Officer
Overview of current role: Responsible for the management of analytical projects for commercial customers. Conversant with analytical work for a number of sample matrix types and across a variety of regulatory frameworks. Manage all aspects of customer interaction from first query through to customer aftercare.
Past experience / career in brief:

• 9 years experience of analytical project management
• 5 years experience as a potable water sampler

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Contact: T: 0191 2968582
M: -
E: nwss.customer@nwl.co.uk / anthony.moad@nwl.co.uk *
* To ensure prompt attention please use group e-mail in preference to named individuals.

 

Name: Janice Webster
Position held: Contracts Officer
Overview of current role: Responsible for the management of analytical projects for commercial customers. Conversant with analytical work for a number of sample matrix types and across a variety of regulatory frameworks. Manage all aspects of customer interaction from first query through to customer aftercare.
Past experience / career in brief:

• 4 years experience of analytical project management
• 13 years experience of project management in legionella risk control

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Contact: T: 0191 2968563
M: 07711 799915
E: nwss.customer@nwl.co.uk / janice.webster@nwl.co.uk *
* To ensure prompt attention please use group e-mail in preference to named individuals.

Administration Assistants

Administration assistants provide admin support to the Customer Team, especially to our Contracts Officers. Their activities include the production and distribution of customer reports and lab performance reports as well as Invoicing and debt recovery activities.

Name: Donna Brennan
Position held: Administration Assistant
Overview of current role: Providing admin support to Contracts Officers and to the wider Laboratory Customer Team. Responsible for the production of routine reports and laboratory performance monitoring reports. Invoicing and debt recovery.
Past experience / career in brief:

Educational Qualifications:
BSc (Hons) Learning in Families, Schools and Beyond
NVQ II & III Process Operations, NVQ III Business Administration, Advanced GNVQ Science.

• 6 years experience of general customer service and administration within multi disciplinarian teams
• 9 years experience of analytical project management
• 5 years experience in a laboratory sample reception department
• 3 years experience in sampling and analysis of water & process products in a manufacturing industry

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Contact: T: 0191 2968580
M: -
E: nwss.customer@nwl.co.uk / donna.brennan@nwl.co.uk *
* To ensure prompt attention please use group e-mail in preference to named individuals.

 

Name: Kealy Dixon
Position held: Administration Assistant
Overview of current role: Providing admin support to Contracts Officers and to the wider Laboratory Customer Team. Responsible for the production of routine reports and laboratory performance monitoring reports. Invoicing and debt recovery.
Past experience / career in brief:

• 8 years experience of analytical project management
• Extensive experience of customer service in the analytical and banking industries

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Contact: T: 0191 2968539
M: 07817 239208
E: nwss.customer@nwl.co.uk / kealy.dixon@nwl.co.uk *
* To ensure prompt attention please use group e-mail in preference to named individuals.

 

Name: Jamie Hynes
Position held: Administration Assistant
Overview of current role: Providing admin support to Contracts Officers and to the wider Laboratory Customer Team. Responsible for the production of routine reports and laboratory performance monitoring reports. Invoicing and debt recovery.
Past experience / career in brief:

• Studied Access to He in Computing, but left to persue career goals
• 2 years first-line technical support / administration experience
• 2 years server stress testing outside of standard usage experience
• 10 years customer service experience

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Contact: T: 0191 2968331
M: -
E: nwss.customer@nwl.co.uk / jamie.hynes@nwl.co.uk *
* To ensure prompt attention please use group e-mail in preference to named individuals.

 

Name: Marie Marshall
Position held: Administration Assistant
Overview of current role: Providing admin support to Contracts Officers and to the wider Laboratory Customer Team. Responsible for the production of routine reports and laboratory performance monitoring reports. Invoicing and debt recovery.
Past experience / career in brief:

• 3 years experience as an Administration Assistant in an analytical environment
6 years experience providing general and technical admin support to our Stack Emissions, Accoustics and Water Systems Safety teams including Business Development

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Contact: T: 0191 2968566
M: -
E: nwss.customer@nwl.co.uk / marie.marshall@nwl.co.uk *
* To ensure prompt attention please use group e-mail in preference to named individuals.